Number of items: 1.
Sharif, Usman and Ward, Rupert
(2013)
The use of benchmarking in academic helpdesk service provision.
In:
Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13.
University of Huddersfield, Huddersfield, pp. 188-193.
ISBN 9781862181212
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