AN INVESTIGATION INTO ONTOLOGY BASED ENHANCEMENT OF SEARCH TECHNOLOGIES FOR E-GOVERNMENT

The field of e-government has always been a distinct area of standard testing for software research. To expound further, the e-government field presents a variety of principled elements, which makes the system more challenging and further encouraging than other electronic scenarios (e.g., e-business and e-commerce).
To a certain extent, selecting an appropriate Web modelling technique (e.g., ontology) illustrates the critical role of establishing a successful e-government system. Ontology has been used in e-government to describe and define services provided to citizens. In addition, ontology technology is expected to play a pivotal role in enabling semantic web services.
While creating the ontology for e-government remains a significant task concerning its planning and implementation, there are still a few investigations to deal with the ontology technology’s effect on the government’s capability to deliver its due services.

Because of the noticeable failure in large parts of e-government projects, the current study stands out as an attempt to improve their performance in terms of service delivery, appropriateness of applying modern technologies, and finally, a research-driven application. Factors for conducting academic research will lead to refining knowledge-building related to design procedures and setting up the ontological framework within the e-government domain.

This research aims to verify whether the ontology technology can be described and considered a reference technology for providing e-government services over the Internet.
Consequently, the research presents a practical method established on experimental research that moves nearer to the fact of the true function of ontological procedure in the field of e-government.
In this study, the educational system in Singapore is used to represent the domain of e-government in which research questions are raised and addressed; also, general impressions can be tested and originated.
The research methodology utilised in the research has the advantage of being consistent in the case study. Inside the case study, both quantitative and qualitative methods are applied to collect data and gain access to an answer to the research question.