Managing knowledge for facilities management organisational effectiveness - A business case

Although the knowledge management concept has grown noticeably during the last few years, management of facilities knowledge has been little studied. Facilities knowledge is of crucial importance for organisational effectiveness and makes a proactive contribution to businesses achieving competitive advantage. This paper stresses the importance of a business case to manage facilities knowledge within the workforce and provides some insights into developing a formal and a structured business case. The necessity to manage knowledge within a facilities management context and highlighting the benefits of such initiatives are considered as the main facets of a sound business case.