Pathirage, C. P., Amaratunga, Dilanthi and Haigh, Richard (2006) Managing knowledge for facilities management organisational effectiveness - A business case. In: Annual International Research Conference of the Royal Institution of Chartered Surveyors (RICS COBRA 2006), Thursday 7th and Friday 8th September 2006, University College London.

Although the knowledge management concept has grown noticeably during the last few years, management of facilities knowledge has been little studied. Facilities knowledge is of crucial importance for organisational effectiveness and makes a proactive contribution to businesses achieving competitive advantage. This paper stresses the importance of a business case to manage facilities knowledge within the workforce and provides some insights into developing a formal and a structured business case. The necessity to manage knowledge within a facilities management context and highlighting the benefits of such initiatives are considered as the main facets of a sound business case.

No.5 Managing Knowledge for Facilities Management Organisational Effectiveness.pdf

Download (217kB) | Preview


Downloads per month over past year

Add to AnyAdd to TwitterAdd to FacebookAdd to LinkedinAdd to PinterestAdd to Email