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Disattending customer dissatisfaction on Facebook : a case study of a Slovenian public transport company
Orthaber, Sarah, Marquez Reiter, Rosina and Kádár, Daniel Z.
(2015)
Disattending customer dissatisfaction on Facebook : a case study of a Slovenian public transport company.
In:
International Management and Intercultural Communication: A Collection of Case Studies.
Palgrave Macmillan, pp. 108-126.
ISBN 978-1137479891
CORE (COnnecting REpositories)
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