Long-term satisfaction of post disaster resettled communities: The case of post Tsunami Sri Lanka

Purpose
After tsunami 2004, it was estimated that more than 98,000 permanent houses had to be rebuilt. However, ten years on, as communities, are they satisfied in their new homes? What are the indicators affecting the long-term satisfaction of resettled communities in relation to their new permanent houses. The purpose of this paper is to qualitatively evaluate the level of long-term satisfaction of two tsunami affected resettled communities in Sri Lanka in a bid to identify the indicators affecting the long-term satisfaction of post disaster resettled communities in relation to permanent housing.

Design/methodology/approach
In addition to the thorough literature review conducted to evaluate the state of the art in the subject area, a series of interviews were conducted with experts and tsunami affected communities in Sri Lanka to gather primary data for this research. The literature review is used to establish the initial list of indicators of long-term satisfaction of resettlements. The expert interviews and the community interviews were used to verify and refine the initially identified indicators.

Findings
A sustainable resettlement programme is just not merely reconstruction of a set of houses. A resettlement programme should re-establish the socio-economic and cultural life of people. Reconstruction of a house does not solve the housing issue; it is vital to look in to the indicators which can convert a house into a home and the surrounding into a neighbourhood.

Originality/value
This paper makes a significant contribution in terms of identifying indicators affecting the long-term community satisfaction with resettlement programmes taking into account economic, social and cultural factors with a special emphasis on post tsunami resettlements in Sri Lanka.