Healthcare organisations have important roles in society in terms of safeguarding and promoting public health. Considering the healthcare organisations’ crucial role and the fact that they face the challenge of minimising the cost of healthcare services while enhancing service quality, healthcare organisations tend to adopt various improvement approaches and innovative interventions to enhance their efficiency and effectiveness. This research evaluates the implementation of innovative programmes within Pharmaceutical Supply Chains (PSC). It aims to assess the current medicine delivery process and identify the factors that affect the perceived innovation level within the PSC in two diverse European contexts.
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