The Use of IT in Freight Forwarding in the UK

A survey undertaken in May 1993 analysed UK companies of various sizes, i.e. small, medium and large, in order to have a representative sample of freight forwarding companies. The response gave a good indication of the impact of IT on freight forwarding, an important part of the distribution system. The questionnaires were generally completed by managing directors, chief executives and information systems managers. The research undertaken concentrates on the movement process of freight and in particular how IT has affected the freight forwarding industry in the UK in terms of the technology used, the effect on staff at all levels within such an organization and a firm's competitive position in the marketplace.