Lean Law

Operations management in service industries is receiving an increasing amount of attention from management researchers Harvey (1989). Previous OM research has defined the PSOM as a generic service type with high levels of customer contact/service customization and fluid/flexible processes with low capital/high labour intensity (Schmenner, 1986, 2004; Chase and Apte 2006; Lewis and Brown 2011). However, published research in this field deals rather cursorily with sector specific cases, such as legal and financial sectors: professional service organisations (PSOs) and less so from a resource based view (RBV) (Lockett, Wright, and O'Shea, 2008). Yet, SOM and PSOM deserve more attention.