Restoum, Maysoun and Wade, Steve (2013) The impact of library performance on students' satisfaction. In: 5th International Conference on Qualitative and Quantitative Methods in Libraries QQML 2013, 4th-7th June 2013, Rome, Italy.

This paper aims to assess undergraduate students’ satisfaction within the Arab International University (AIU). The results were addressed by conducting a questionnaire to a total of 228 of the undergraduate students of AIU, and by undertaken 8 interviews with the librarians involved to understand users’ expectations and requirements of the AIU. The findings showed: a) a statistical significance of students’ ability to find and use the information; b) a relationship between students' expectations and received materials; c) students were satisfied with library services’ quality in terms of accessibility; d) a relationship between providing the newest and valuable collections and students’ satisfaction; e) the most difficulties facing students were a lack of time and the ability to visit libraries; and f) the main services for students were borrowing books and references services. Furthermore, the findings illustrate statistically important differentiations on the satisfaction level on library collections between participants and faculties. A statistical significance between students’ profiles and their satisfactions was indicated in terms of selecting the information resources.


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