The successful implementation of ISO9000 through work environment analysis : a UK case study perspective

Within advanced manufacturing enterprises, the development of an appropriate work environment can
be seen to have key implications for the productivity of employees and also the performance of the organization. International quality standards and models have become recognized as important considerations for contemporary SMEs to maintain competitive advantage. In such a context, management teams within SMEs that plan to implement ISO 9000 standards and maintain certification should create an empowering work environment in which continuous improvement can succeed. The aim of this paper is to investigate the challenges and obstacles that face three UK SMEs and to investigate to what extent their operational work environments impact on the implementation and maintenance of their ISO 9000 certifications. The paper presents a detailed research methodology, case study protocol and results analysis, prior to the outline proposal of a new development framework.