Knowing me…Knowing You: the role of technology in enabling collaboration

This chapter uses the University of Huddersfield as an example of how technology has allowed libraries of all kinds to work more collaboratively and analyses to what extent these developments have been successful. It focuses on the broad approaches that are being used via innovative technology and rich media to both reach and understand our customers as well as how developments in the community (e.g. open data, social media, open publishing, repositories, shared services etc.) have enabled the sharing, use and re-use of information, data and objects.