Disattending customer dissatisfaction on Facebook : a case study of a Slovenian public transport company

Orthaber, Sarah, Marquez Reiter, Rosina and Kádár, Daniel Z. (2015) Disattending customer dissatisfaction on Facebook : a case study of a Slovenian public transport company. In: International Management and Intercultural Communication: A Collection of Case Studies. Palgrave Macmillan, pp. 108-126. ISBN 978-1137479891

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Item Type:	Book Chapter
Subjects:	P Language and Literature > P Philology. Linguistics
Schools:	School of Music, Humanities and Media
Related URLs:	Author
Depositing User:	Daniel Kadar
Date Deposited:	15 Nov 2016 14:49
Last Modified:	15 Nov 2016 14:49
URI:	http://eprints.hud.ac.uk/id/eprint/30011

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