The End-Users' Requirements of The Library of Arab International University (AIUL)

Information and Communication Technology (ICT) has radically affected the way of accessing information and performing research in academic libraries. With the adoption of ICT, end-users’ requirements (EURs) have increased and changed. Thus, the main concern of academic libraries has shifted to address and accommodate these requirements. The purpose of this study is to identify EURs of the AIUL in Syria. Mixed methods approach, using questionnaires and interview, is adopted to collect data from different end-users’ groups; 228 of undergraduate students (USs), and 30 of academic staff (AS) participated in this study to understand their requirements of the AIUL. Furthermore, 8 academic librarians were involved in obtaining further understanding. Findings showed that EURs were high in terms of providing supportive IRs, experts, high-quality services and personal services. There was a difference on the EURs regarding their groups.