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Lean Law

Reid, Iain, Matthias, Olga and Doran, Des (2015) Lean Law. Working Paper. University of Huddersfield. (Unpublished)

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Operations management in service industries is receiving an increasing amount of attention from management researchers Harvey (1989). Previous OM research has defined the PSOM as a generic service type with high levels of customer contact/service customization and fluid/flexible processes with low capital/high labour intensity (Schmenner, 1986, 2004; Chase and Apte 2006; Lewis and Brown 2011). However, published research in this field deals rather cursorily with sector specific cases, such as legal and financial sectors: professional service organisations (PSOs) and less so from a resource based view (RBV) (Lockett, Wright, and O'Shea, 2008). Yet, SOM and PSOM deserve more attention.

Item Type: Monograph (Working Paper)
Subjects: H Social Sciences > H Social Sciences (General)
J Political Science > J General legislative and executive papers
Schools: Huddersfield Business School
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Depositing User: Iain Reid
Date Deposited: 13 Oct 2015 12:43
Last Modified: 28 Aug 2021 17:50


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