Ahmad, Nauman, Lu, Joan and Dweib, Ibrhaim (2014) Effects of the Podcast as a Communication Tool on the Elicitation of Tacit Knowledge on Interview Techniques for Small Software Developments. In: "The 2nd International Conference on Applied Information and Communications Technology" - ICAICT 2014, 28th-29th April 2014, Muscat, Oman.

We are rising in a worldwide society and the world has become a global and digital community. Effective software solutions are doing the expansion of this digital world. Interviewing is the requirement elicitation technique for the software development, used by the software experts. There are number of causes for using the Interviewing as a requirement elicitation tool, such as its easiness to implement, its awareness with contributors and the capacity to conduct in-depth exploration. It is mostly accepted that during interviews, experts experience problems in gathering the tacit knowledge. This can disturb the process of interviewing. This paper had studied the effects of electronic communication on the elicitation of tacit knowledge on interview techniques for requirements gathering. Podcasts had been used as an electronic communication tool. A combination of less structured more specific interview type was used. Hypothesis had been tested for the podcast effects on the elicitation of tacit knowledge sharing process for interviewing. This study had explored three major areas for hypothesis testing, including students’ attitude using podcast as a communication tool, their understanding and learning using podcast, and the effect of podcast on the elicitation of tacit knowledge through a process of website development for the students, studying the course “Computing Skills” offered at Sultan Qaboos University Sultanate of Oman. Moreover, students’ favourite method of interviewing has been studied. Findings have discovered that the overall electronic Communication through Podcast tool has positively affected the tacit knowledge elicitation process of interview technique.

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