Williams, Catherine and Ferris, Katy (2005) Proposals to Transfer Complaints Panels to the Commission for Social Care Inspection – Throwing the Baby out with the Bath Water? Journal of Social Welfare and Family Law, 27 (2). pp. 199-212. ISSN 0964-9069
Abstract

This article considers proposed changes to the social services complaints procedure. The Health and Social Care (Community Health and Standards) Act 2003 makes provision for Complaints Panels to be taken away from local authorities. The suggestion is that in future the Commission for Social Care Inspection (CSCI) should be responsible for running all Panels. We argue that this proposal is not grounded in a satisfactory rationale, is not the best solution to any concerns about Panels and could lead to problems for all concerned: complainants, Panel members, complaints officers and the CSCI itself.

Library
Documents
[img]
Preview
baby_out_with_the_bath_water.pdf - Accepted Version

Download (107kB) | Preview
[img]
baby_out_with_the_bath_water.doc - Accepted Version
Restricted to Repository staff only

Download (69kB)
Statistics

Downloads

Downloads per month over past year

Add to AnyAdd to TwitterAdd to FacebookAdd to LinkedinAdd to PinterestAdd to Email