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Embedding consumer culture in health and social care education - a university office's perspective

Ward, Lisa J. and Rhodes, Christine (2010) Embedding consumer culture in health and social care education - a university office's perspective. International Journal of Consumer Studies, 34 (5). pp. 596-602. ISSN 1470-6423

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    Health and social care services are changing – and this change is radical. Service user and
    carer involvement has been a key aspect of health and social care policy for a number of
    years. In terms of the National Health Service (NHS), this has been significantly strengthened
    by the report ‘High Quality Care for All’. The NHS will no longer be a monolith
    dictating what services it offers. It is beginning to take seriously the views of its consumers:
    the patients, service users and carers. The NHS is starting to put the patient experience at
    the centre of everything it does, and its regulators are asking for evidence of public and
    patient involvement. This process may yet prove to be one of the NHS’ greatest challenges
    as it transforms to prioritize the consumer viewpoint. Social care, though further down the
    line in relation to involvement, is now responding to the relatively new personalization
    This paper will consider what the university sector can do to embed the consumer and
    service culture within the education of health and social care professionals. It looks at the
    challenges of involvement and required culture change, highlighting the key points to
    address in the early and middle stages of involvement from a university office’s perspective.
    It includes examples of consumer involvement in teaching, assessment and the
    selection of students and how their input is starting to make a difference.
    Finally, the paper outlines what is needed in a development office to establish and
    support effective service user and carer involvement on health and social care courses in
    higher education. The article concludes by acknowledging that there is much more work
    that needs to be done in this field to embed the work of a development office, but that early
    steps have been promising.

    Item Type: Article
    Uncontrolled Keywords: Service user, carer, higher education, health, social care, patient.
    Subjects: H Social Sciences > H Social Sciences (General)
    L Education > LB Theory and practice of education > LB2300 Higher Education
    Schools: School of Human and Health Sciences
    Teaching and Learning Institute
    School of Human and Health Sciences > Centre for Applied Childhood Studies
    Related URLs:
    Depositing User: Sharon Beastall
    Date Deposited: 22 Sep 2010 11:36
    Last Modified: 23 Dec 2010 15:54


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