Hinchcliffe, Vanessa and Gavin, Helen (2008) Internet mediated research: a critical reflection upon the practice of using instant messenger for higher educational research interviewing. Psychology and Society, 1 (1). pp. 91-104.

This paper presents a guide to, and critical reflection upon, using synchronous online
interviewing for Higher Educational research. A description of the practical aspects of
carrying out synchronous online interviews using Instant Messenger (hereafter IM) as
the communication platform, including ethical issues, is provided. Respondent and
researcher reflections upon the quality and utility of IM set out here indicate that IM
was an effective communication platform for higher educational research interviewing.

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