Building performance evaluation of higher education properties: towards a process model

The aim of this paper, as a continuation from an initial paper( Amaratunga & Baldry 1998) is to describe the research and the findings to date, including some of the outcomes of a pilot study. The paper also aims to provide a clear understanding of the perceived role of facilities management in higher education institutions and discusses the degree to which user based measurements are used and probes into relationships of satisfaction and dissatisfaction in higher education teaching facilities using content analytical methodologies. It also presents some of the results of statistical tests of association which details where there are relationships among functional performance and behavioural aspects of users whilst there are aspects of their facilities from which they derive some dissatisfaction. The paper concludes by identifying the need for further research before performance measurement in higher education properties may be promoted as an integral part of management practice.