Hook, Caroline, Rollinson, Derek J., Foot, Margaret and Handley, Janet (1996) Supervisor and manager styles in handling discipline and grievance: Part one - comparing styles in handling discipline and grievance. Personnel review, 25 (3). pp. 20-34. ISSN 0048-3486

Presents the first of two reports which research into the handling styles of supervisors and managers when dealing with disciplinary and grievance situations. Compares the handling styles that they use when dealing with discipline and grievance situations and finds that differences exist in the styles used for the two types of issue. The less serious disciplinary cases seem to attract a fairly prescriptive autocratic style, whereas those which are potentially more serious to the organization tend to be handled with less prescriptive approaches that involve the employee to a greater extent, and it is this approach which theory suggests is more likely to bring about the desired change in the behaviour of the employee. With the exception of cases which pose some threat to managerial authority, the general pattern that emerges for grievances is that they tend to be explored in a less prescriptive way. Describes the research methodology and sets the scene for a further research report.

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