Reid, Iain, Bamford, David, Bamford, Jim, Papalexi, Marina, Dehe, Benjamin and Abualqumboz, Moheeb (2016) Professional Service Operations Management: sustaining the discipline? In: 23rd EurOMA Conference, 17th - 22nd June 2016, Trondheim, Norway. (Unpublished)

Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM literature encompassing two decades of publications in terms of value, in relation to operational effectiveness within the ‘professions’. The analysis of the sample suggests a potential methodological mismatch between the core theoretical frameworks, exploring features of effectiveness and efficiency across the professions. This paper makes a contribution through a reflection on theories in the area of Professional Services Operations Management.

PSOM EurOMA- 2016.pdf - Accepted Version

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