Wickham, M Sarah (2015) Heritage Quay: What Will You Discover? Transforming the Archives of the University of Huddersfield, Yorkshire, UK. New Review of Academic Librarianship, 21 (2). pp. 195-205. ISSN 1361-4533
Abstract

The Heritage Quay project is changing how archive services at the University of Huddersfield are delivered. This article examines how the Staff/Space/Collections dependency model and Customer Service Excellence framework have been used, and what lessons can be drawn for other archives.

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