Thurairajah, N., Haigh, Richard and Amaratunga, Dilanthi (2005) Achieving excellence in construction. In: 5th International Postgraduate Conference in the Built and Human Environment, 2005, The Lowry, Salford Quays, UK.. (Unpublished)

The UK construction industry at its best is excellent. Nonetheless there is a
deep concern that the industry as a whole is underachieving. Problems such as low and
unreliable profitability, a lack of research and development, a shortage of skills, usage of
tender price evaluations, and a fragmented industry structure, are widely recognised by the
industry. These problems must be tackled in order to modernise (Egan, 1998). Developed
using Egan’s principles ‘Constructing excellence’ has been formed to help the industry deliver
world -class products and services. In general management practice the principles of business
excellence models are used to realise the similar objective of ‘delivering world-class products
and services. This enables the application of business excellence models in construction.
EFQM excellence model & MBNQA are two well known internationally recognised
excellence models. This paper compares Egan’s principles with those of widely used business
excellence models to identify areas that may point the way forward in achieving excellence in

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