Key knowledge management variables for facilities management organisational effectiveness

Although knowledge management concept has grown noticeably during last few
years, management of facilities knowledge has been little studies. Facilities
knowledge is of crucial importance for organisational effectiveness and makes a
proactive contribution to business to achieve competitive advantage. The research
addresses the importance of managing facilities knowledge and to reveal the key
knowledge variables by examining the current practice and gaps in application of
knowledge management techniques in facilities management context. The intellectual
capital framework is introduced as a conceptual model with which facilities users can
identify and organise facilities knowledge in a purposeful way.