Wayfinding : embedding knowledge in hospital environments

The traditional use of signs has failed to overcome the problem of wayfinding in hospitals. As
wayfinding problems are clearly linked to healthcare outcomes there is need to find a more
integrated approach to solving the problem. In this paper it is shown that it is possible to
embed forms of knowledge that make it easier for people to find their way with little need for
signs. Evidence from literature and from fieldwork supports this assertion. Methods used for
our research included direct observation, analysis of photographs and discussion with
members of staff and other users of the setting.