Dehe, Benjamin and Bamford, David (2013) An investigation into the issues and perceived performances within healthcare new infrastructure development process. In: BAM2013 Conference proceedings. British Academy of Management.

The aim of this paper is to explore, borrowing a stakeholder theory perspective, the main issues within the development of new healthcare infrastructure. This study investigates, via an online survey (N=85), participants’ perceptions of this process’ problems and performances. The respondents selected were directly involved within the planning and design of a new healthcare infrastructure in an NHS organisation. Healthcare infrastructures are complex developments and involve several groups of stakeholders, with more or less power and involvement, which directly influences the decision making processes and outcomes. It is assumed and recognised from previous studies and direct observations that healthcare infrastructure development processes have substantial room for improvement. However, the lack of understanding and consensus of where problems lie seems a barrier to process improvement. In this paper, using ANOVA, the issues are compared from the four groups of stakeholders’ perspective, and indicate that their perceptions are similar.