Bamford, David and Dehe, Benjamin (2013) Paralympics Athletes Survey - Service quality at the London 2012 Games. In: In 20th International Annual European Operations Management Association (EurOMA), 9-12 June2013, Dublin , Ireland. (Unpublished)

To date there has been little evidence captured about athlete’s satisfaction at the
Paralympics Games, specifically about their perceptions of the service quality provided.
Such research has the potential to evidence base and support future decision makers
whilst planning and designing this complex sporting event. This survey captures this
knowledge and highlights, in the athletes opinion, how well designed, organised and
managed the London 2012 Paralympic Games were. Athletes rated 64 of 73 items with
a score in the ‘very satisfied’ category. However, in any system there are areas for
improvement (AFIs), these are highlighted for further investigation.

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