Swann, David (2011) NHS at Home: Using Lego Serious Play to Capture Service Narratives and Envision Future Healthcare Products. INCLUDE 2011 Proceedings.

Lego Serious Play (LSP) is widely accepted as a strategic planning tool by major corporations such as Nokia and Microsoft. The application of LSP as a research methodology is rarely found in social sciences and absent from design research. This work in progress paper demonstrates the effectiveness of LSP as a design research tool; a methodology that has captured the discrete service narratives of community matrons and directed the tenets for the design of a 21st century nursing bag.

NHS at Home is a PhD by practice and based at the Royal College of Art (RCA). The project is sponsored by the Engineering Physical Sciences Research Council (EPRSC) and supported by NHS East Riding of Yorkshire through a dedicated steering group consisting of innovation leads, service improvement managers and community nurses.

Paper presented at Include 2011: The Role of Inclusive Design in Making Social Innovation Happen, Royal College of Art, London.

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