Healthcare operations service redesign and implementation

We report on a project that is increasing the effectiveness and efficiency of healthcare
provision by getting “the right patient, the right equipment, the right healthcare worker
to the right place at the right time for the right treatment to be carried out in the right
way.” This is being done through: i) a review of the utilisation and disposition of all
logistics/transport assets and an assessment of future demand/capacity issues and
patterns for healthcare services; ii) the development of models of service provision
leading to radical new designs for services, aiming to provide for best value for money;
iii) the pilot implementation of the resulting new operations service designs followed by
roll-out across the chosen specialty areas (examples such as palliative care, mental
health, phlebotomy services and aids & adaptations are suggested pilots) followed by
implementation across the heath trust and allied health Trusts, which are leading to
predicted cost savings.