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Items where Author is Sharif, Usman

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Benchmarking Best Practice COBIT Helpdesk Incident Management Prioritisation Private Sector Pubic Sector SDI Service Provision. ITIL
Number of items: 10.

Benchmarking

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

Best Practice

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

COBIT

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

Helpdesk

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

Incident Management

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

Prioritisation

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

Private Sector

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

Pubic Sector

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

SDI

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

Service Provision. ITIL

Sharif, Usman and Ward, Rupert (2013) The use of benchmarking in academic helpdesk service provision. In: Proceedings of Computing and Engineering Annual Researchers' Conference 2013 : CEARC'13. University of Huddersfield, Huddersfield, pp. 188-193. ISBN 9781862181212

This list was generated on Sat Apr 27 14:57:45 2024 UTC.