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AN INVESTIGATION INTO ADVANCING THE DEVELOPMENT OF SUPPLY CHAIN QUALITY INTEGRATION

Al-Kalha, Ziad Sami (2019) AN INVESTIGATION INTO ADVANCING THE DEVELOPMENT OF SUPPLY CHAIN QUALITY INTEGRATION. Doctoral thesis, University of Huddersfield.

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Abstract

An increasing number of product recalls due to improper quality has inspired decision makers to expand their quality management (QM) practices across supply chains (SC) to continuously improve their products and processes. Specifically, a great source of concern in the pharmaceutical industry is to ensure the quality of their products within SC and avoid operational problems that are caused by poor medicine quality. To accomplish this, companies need to generate value from their SC, and more precisely, assimilate and absorb the SC knowledge. However, the present understanding of the absorptive capacity (AC) role in supply chain quality integration (SCQI), and its impact on operational performance is limited. Therefore, the purpose of this study is twofold: i) to explain the role of AC processes within SCQI practices in the pharmaceutical sector. ii) to investigate the impact of AC onto SCQI and operational performance.

The evidence was collected from global pharmaceutical manufacturers in Jordan and the UK, through a mixed methodology approach, using two rounds of interviews (54 interviews) and a survey (264 questionnaire). The results demonstrate that AC is essential for SCQI through developing the companies’ abilities to exploit valuable knowledge that is important for their internal quality integration, because it is involved in improving the production’s products and processes. Thus, the companies’ become more able to build consistent internal products/processes quality and design their quality, along with robust partnerships with SC members in order to continuously improve their products and processes. Further, the findings demonstrate differences in the AC implementation between Jordan and the UK, where by these differences have significant impacts on internal and external quality integration, as well as the companies’ operational performance. Unlike previous studies, this study reveals a series of mediations between AC and operational performance through internal and external quality integration. Interestingly, this result further demonstrates that internal quality integration is important to a company’s success; however, it is insufficient in improving operational performance. As a result, companies need to develop their AC and integrate their quality process with their key SC partners in order to improve operational performance.

The study concludes that there is a lack of perception in the importance of building the AC process and a limited view of the quality implementation inside the companies as well as within the SCs in Jordanian pharmaceutical manufacturers. This leads to a significant gap in the implementation of AC processes and SCQI practices between the pharmaceutical manufacturers in Jordan and the UK, in addition to significant differences in operational performance. This study proposes and tests a model that explains how AC can be used to improve SCQI practices and how the AC process impacts the SCQI along with operational performance. Moreover, this study compares the results between a developed and a developing country in order to guide the decision makers in developing countries to the importance of building their AC process with a view to facilitating the SCQI and improve their operational performance. Through the lens of the dynamic capability theory, the study identifies the processes and the resources that increase the companies’ competencies, since previous studies fall short in explaining these processes and resources. Finally, this study offers guides for implementing AC and SCQI, which can facilitate future studies in this field.

Item Type: Thesis (Doctoral)
Subjects: H Social Sciences > HB Economic Theory
Schools: Huddersfield Business School
Depositing User: Rebecca Hill
Date Deposited: 08 Mar 2019 11:44
Last Modified: 08 Mar 2019 11:45
URI: http://eprints.hud.ac.uk/id/eprint/34823

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