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Humility, deliberation, hyperactivism and hyperbole: why CSR is best viewed as a wicked problem

Willis, Paul (2017) Humility, deliberation, hyperactivism and hyperbole: why CSR is best viewed as a wicked problem. In: Bledcom 24th International Public Relations Research Symposium, 30 June - 1 July 2017, Lake Bled, Slovenia.

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The purpose of this study is to set out the benefits for the public relations (PR) field of framing corporate social responsibility (CSR) as a wicked problem (WP).
The paper further suggests that discrete issues associated with CSR, such as business sustainability, are also best regarded as wicked problems (WPs). This analysis leads to the promotion of three organisational priorities positioned as strategically important to PR leaders seeking to influence CSR policy and practice. These are the encouragement of organisational
humility, the promotion of deliberative approaches to stakeholder engagement and localised innovation. The last priority is set against a growing trend of hyperactivism and hyperbole in contemporary public life. It is argued these tendencies contribute to the creation of communicative cultures which work against the collaboration necessary to tackle the WP of CSR, simultaneously intensifying the levels of complexity entangling this challenge.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: CSR, wicked problems, strategy, hyperactivism
Subjects: H Social Sciences > HF Commerce
Schools: Huddersfield Business School
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Depositing User: Katie Ponting
Date Deposited: 19 Sep 2017 12:18
Last Modified: 28 Aug 2021 12:21


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