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An Application of Control Theory to Visual Management for Organizational Communication in Construction

Murata, Koichi, Tezel, Algan, Koskela, Lauri and Tzortzopoulos, Patricia (2017) An Application of Control Theory to Visual Management for Organizational Communication in Construction. In: 25th Annual Conference of the International Group for Lean Construction, 9th-12th July 2017, Heraklion, Greece.

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Insufficient process transparency is one of the main reasons for process waste, quality deviations and safety non-conformances in construction. Lean Production frequently resorts to a range of visual communication strategies called Visual Management (VM) to increase the level of process transparency and to support continuous improvement at the workplace. Although VM is a fundamental part of the Lean toolbox, theoretical or empirical studies on the role of VM in team activities are scarce. This study explores VM in construction through a block diagram used in control theory. Two VM tools for construction teams from construction companies in the UK and Japan are analysed in detail. The initial findings suggest that VM can and must cover various communication levels in construction organizations in order to break the barriers for information flows and to share valuable and newest knowledge.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Lean construction, Visual management, Communication, Control theory
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
T Technology > TA Engineering (General). Civil engineering (General)
Schools: School of Art, Design and Architecture
School of Art, Design and Architecture > Innovative design lab
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Depositing User: Algan Tezel
Date Deposited: 17 Jul 2017 11:06
Last Modified: 28 Aug 2021 15:51


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