Thompson, John L. (1998) Competency and measured performance outcomes. Journal of workplace learning, 10 (5). pp. 219-231. ISSN 1366-5626

Reinforces the need for organisations to seek appropriate measures of corporate and competitive performance. Develops a cause-manifestations-outcomes model to embrace the relevant issues and possible measures. Discusses the relative value of various financial, stakeholder, admiration, reputation and corporate logic approaches. Concludes with a holistic framework from which organisations can select an appropriate and comprehensive set of measures.

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