Providing a personal service in the Trent region

Schofield, Angela and Raynes, Norma (1992) Providing a personal service in the Trent region. International Journal of Health Care Quality Assurance, 5 (5). pp. 16-18. ISSN 0952-6862

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Abstract

Reports evaluation of the Trent Regional Health Authority's “Providing a Personal Service” initiative, one of the first major quality management strategies in the NHS. The evaluation highlights the key elements which supported this initiative and suggests some ways in which its progress can be sustained. Many of the comments are applicable to other approaches to quality management.

Item Type:	Article
Subjects:	R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine R Medicine > RA Public aspects of medicine
Schools:	School of Human and Health Sciences
Related URLs:	Library Catalogue
Depositing User:	Cherry Edmunds
Date Deposited:	15 Jan 2009 09:27
Last Modified:	15 Jan 2009 09:27
URI:	http://eprints.hud.ac.uk/id/eprint/3112

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