Roberts, Emilie, Leavey, Ralph, Allan, David and Gibbs, Graham R. (1994) Feedback on quality: patients’ experience of surgical care. International Journal of Health Care Quality Assurance, 7 (3). pp. 27-32. ISSN 0952-6862
Metadata only available from this repository.Abstract
There is a growing consensus within the NHS of the importance of obtaining feedback from patients in order to improve the quality of health care; consequently, many patient satisfaction surveys are now undertaken. However, much research is based on provider-held assumptions about service quality. This study focuses on patient satisfaction with coronary bypass surgery, starting with the concerns expressed by patients and using these as a basis for evaluating different aspects of care. The paired comparison technique was employed to produce a ranked list of aspects of care that were perceived to be in greatest need of improvement. Some difficulties were encountered in administering the ranking technique to patients in a highly specialized health-care setting; however, results were obtained and validated for follow-up patients. The item of most concern to these patients was a lack of sensitivity about when patients felt ready for discharge.
Item Type: | Article |
---|---|
Subjects: | R Medicine > RD Surgery R Medicine > RA Public aspects of medicine |
Schools: | School of Human and Health Sciences |
Related URLs: | |
Depositing User: | Cherry Edmunds |
Date Deposited: | 15 Jan 2009 09:01 |
Last Modified: | 28 Aug 2021 10:44 |
URI: | http://eprints.hud.ac.uk/id/eprint/3109 |
Downloads
Downloads per month over past year
Repository Staff Only: item control page
![]() |
View Item |