Marr, Norman E. and Prendergast, G.P. (1990) Human Tellers: who needs them? International Journal of Bank Marketing, 8 (2). pp. 32-39. ISSN 0265-2323
Metadata only available from this repository.Abstract
Human tellers are still the primary means of product delivery, despite the trend towards electronic and remote banking. In New Zealand, there exists a newly deregulated environment in the financial services industry. Therefore a “customer-oriented” approach is needed to achieve customer satisfaction. Amongst ATM card holders the majority still used human tellers, on a regular basis. This pointed to the fact that there are a number of improvements to be made in two categories; impolite/inefficient tellers; queuing difficulties.
Item Type: | Article |
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Subjects: | H Social Sciences > HJ Public Finance |
Schools: | Huddersfield Business School |
Related URLs: | |
Depositing User: | Cherry Edmunds |
Date Deposited: | 14 Jan 2009 12:08 |
Last Modified: | 28 Aug 2021 10:44 |
URI: | http://eprints.hud.ac.uk/id/eprint/3104 |
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