Assessment of facilities management performance – what next?

Amaratunga, Dilanthi, Baldry, David and Sarshar, Marjan (2000) Assessment of facilities management performance – what next? Facilities, 18 (1/2). pp. 66-75. ISSN 0263-2772

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Abstract

Facilities management operates on the premises that the efficiency of any organisation is linked to the physical environment in which it operates and that the environment can be improved to increase its efficiency.
This has increasingly become an important function of the built environment. This paper looks at performance measurement of facilities management practices and argues that the future of performance assessment of facilities management will have to shift in emphasis
towards a measurement and management system. It
further discusses the potential for the application of such a management system, the balanced scorecard, through which facilities management performance assessment may be explored.

Item Type:	Article
Subjects:	T Technology > TH Building construction
Schools:	School of Art, Design and Architecture > Global Disaster Resilience Centre School of Art, Design and Architecture
Related URLs:	Author
Depositing User:	Chathuranganee Jayakody
Date Deposited:	11 Jan 2017 08:45
Last Modified:	28 Mar 2018 12:00
URI:	http://eprints.hud.ac.uk/id/eprint/30827

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