Computing and Library Services - delivering an inspiring information environment

Self-Assessment, Models and Quality Awards

Dale, Barrie, Bamford, Jim, Bamford, David and van der Wiele, A. (2016) Self-Assessment, Models and Quality Awards. In: Managing Quality: An essential guide and resource gateway. Wiley, pp. 283-299. ISBN 978-1-119-13092-5

Metadata only available from this repository.


This chapter opens by investigating the replacement of Strategic Process
Improvement and TQM by excellence in the award models, and this is followed
by a description of the Deming, MBNQA and EFQM models. It then examines
the self-assessment process, and the associated success factors and difficulties.

Item Type: Book Chapter
Subjects: H Social Sciences > H Social Sciences (General)
Schools: Huddersfield Business School
Related URLs:
Depositing User: Jim Bamford
Date Deposited: 15 Nov 2016 12:26
Last Modified: 15 Nov 2016 12:26


Downloads per month over past year

Repository Staff Only: item control page

View Item View Item

University of Huddersfield, Queensgate, Huddersfield, HD1 3DH Copyright and Disclaimer All rights reserved ©