Dale, Barrie, Bamford, Jim, Bamford, David and van der Wiele, A. (2016) Self-Assessment, Models and Quality Awards. In: Managing Quality: An essential guide and resource gateway. Wiley, pp. 283-299. ISBN 978-1-119-13092-5

This chapter opens by investigating the replacement of Strategic Process
Improvement and TQM by excellence in the award models, and this is followed
by a description of the Deming, MBNQA and EFQM models. It then examines
the self-assessment process, and the associated success factors and difficulties.

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