Dale, Barrie, Bamford, Jim, Bamford, David and van der Wiele, A. (2016) Teams and Teamwork. In: Managing Quality: An essential guide and resource gateway. Wiley, pp. 271-282. ISBN 978-1-119-13092-5

This chapter, which is based on research on teams and practical experience of
working with teams in many different types of organization, examines the role
of teamwork and outlines the operating characteristics of project teams, quality
circles and quality improvement teams. The key constituents of teams in terms of
sponsor, facilitator, leader and member are outlined. A method for evaluating the
health of teams is described. Some guidelines are also given which should help to
ensure that teams are both active and effective.