Computing and Library Services - delivering an inspiring information environment

Quality Management Techniques

Dale, Barrie, Dehe, Benjamin and Bamford, David (2016) Quality Management Techniques. In: Managing Quality, An essential guide and resource gateway. Wiley, pp. 215-267. ISBN 978-1-119-13092-5

Metadata only available from this repository.


This chapter provides an overview of six core quality management techniques and of ‘Six Sigma’, a strategic improvement approach. It discusses quality function deployment (QFD), design of experiments (DoE), failure mode and effects analysis (FMEA), statistical process control (SPC), benchmarking, business process re-engineering (BPR) and value stream mapping (VSM). The goal of Six Sigma is value creation through quality improvement. Many of the objectives of Six Sigma are similar to those of Total Quality Management (TQM). Six Sigma improvement projects adhere to strict problem-solving approaches. Depending on the organizational processes to which they are applied, i.e. existing processes or new processes, improvement projects use either the define, measure, analyse, improve and control (DMAIC); or define, measure, analyse, design and verify (DMADV) approach. Managers must also realize that, if their organization has no clear power structure and the desired level of competence is not present, then a Six Sigma programme is unlikely to work.

Item Type: Book Chapter
Subjects: H Social Sciences > H Social Sciences (General)
Schools: Huddersfield Business School > Business Operations, Systems, Rails and Projects
Huddersfield Business School
Related URLs:
Depositing User: Benjamin Dehe
Date Deposited: 31 Aug 2016 07:57
Last Modified: 28 Aug 2021 12:07


Downloads per month over past year

Repository Staff Only: item control page

View Item View Item

University of Huddersfield, Queensgate, Huddersfield, HD1 3DH Copyright and Disclaimer All rights reserved ©