Computing and Library Services - delivering an inspiring information environment

Quality Management Systems and the ISO 9000 series

Dale, Barrie, Dehe, Benjamin and Bamford, David (2016) Quality Management Systems and the ISO 9000 series. In: Managing Quality, An essential guide and resource gateway. Wiley, pp. 161-180. ISBN 978-1-119-13092-5

Metadata only available from this repository.


This chapter examines the concept of quality assurance and the responsibilities of people within an organization for carrying out the activity. It defines a quality system and traces the background of quality system standards. Next, the chapter examines the key features of the ISO 9000 series (2015) and outlines the implementation guidelines and issues. It then reviews the quality system assessment and registration and highlights the benefits and limitations. A model is also presented which outlines what is required for a small company to successfully achieve ISO 9000 series registration. A quality system design must also maximize ownership, allow flexibility without loss of control, and be able to be developed to cope with changes in the business and capture improvements; above all it must be ‘user-friendly’. It is important that organizations do not view ISO 9001 registration as their pinnacle of success in relation to quality assurance and quality management.

Item Type: Book Chapter
Subjects: H Social Sciences > H Social Sciences (General)
Schools: Huddersfield Business School > Business Operations, Systems, Rails and Projects
Huddersfield Business School
Related URLs:
Depositing User: Benjamin Dehe
Date Deposited: 31 Aug 2016 08:06
Last Modified: 28 Aug 2021 12:07


Downloads per month over past year

Repository Staff Only: item control page

View Item View Item

University of Huddersfield, Queensgate, Huddersfield, HD1 3DH Copyright and Disclaimer All rights reserved ©