Amaratunga, Dilanthi and Baldry, David (2003) A conceptual framework to measure facilities management performance. Property Management, 21 (2). pp. 171-189. ISSN 0263-7472

This paper concerns the measurement of facilities management performance. Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness. Considers the basis for measurement of performance in facilities management with reference to a conceptual framework identified by taking into consideration the advantages and some of the drawbacks with current performance measurement systems.

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