Understanding Production Management of Refurbishment Projects of a Housing Association – an Exploratory Case Study

This paper aims at better understanding on how the production phase of housing
refurbishment projects is managed in the context of a housing association in the UK.
This refers to the way that refurbishments are carried out, the typical problems faced
at the construction stage, the influential factors affecting planning and control
effectiveness, and the identification of the current managerial practices adopted by
construction companies for managing production. Information was collected through
semi-structured interviews, non-participant observations of project management
meetings and works on site, and documental analysis. The information gathered was
validated through a workshop involving project participants. The paper concludes
presenting the good managerial practices identified and the opportunities for
improvement.