Amaratunga, Dilanthi, Haigh, Richard, Sarshar, Marjan and Baldry, David (2002) Assessment of facilities management process capability: NHS facilities case study. International Journal of Health Care Quality Assurance, 15 (6). pp. 277-288. ISSN 0952-6862

Describes a process to assess facilities management (FM) process capabilities: the structured process improvement for construction environments ? facilities management (SPICE FM) approach. The SPICE FM framework is a method that FM organisations can use to monitor continuously and subsequently improve their performance. The SPICE FM framework is being tested in a series of case studies to ensure that its outputs are appropriate to the FM sector and of value in the real world. Documents the outcomes of a study undertaken at a facilities directorate of a healthcare NHS trust, in searching its applicability within the NHS. Further describes the study methodology and the key activities undertaken and reviews the key communication and management processes that are in place to support the implementation of the strategic FM objectives within the specific NHS facilities directorate.

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