Syed, Jawad (2008) Societal norms and contextual emotional labor. Research on Emotions in Organizations: Emotions, Ethics and Decision-Making, 4. pp. 241-258. ISSN 1746-9791

This chapter examines the implications of societal norms for emotional labor in the workplace. It argues that the conflicting requirements of societal and job contexts may require one to violate one's societal norms to fulfill job requirements. It is, therefore, important to examine the aversive states that may follow such transgression and the manners in which they are managed.

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