White, Sue (2004) Assessing library web page usability: how benchmarking can help. Library and Information Research, 28 (88). pp. 47-52. ISSN 1756-1086
Abstract

This article looks at how the ‘Mystery Shopper’ methodology used by a consortium of universities was adapted to assess the usability of the library web pages of all four universities. Using a methodology refined from a previous web usability exercise, the various elements in the process are described. The outcomes of the project are briefly discussed, along with lessons learnt from the process.

Library
Documents
[img]
Preview
210.pdf - Published Version

Download (261kB) | Preview
Statistics

Downloads

Downloads per month over past year

Add to AnyAdd to TwitterAdd to FacebookAdd to LinkedinAdd to PinterestAdd to Email