White, Sue (2004) Assessing library web page usability: how benchmarking can help. Library and Information Research, 28 (88). pp. 47-52. ISSN 1756-1086

This article looks at how the ‘Mystery Shopper’ methodology used by a consortium of universities was adapted to assess the usability of the library web pages of all four universities. Using a methodology refined from a previous web usability exercise, the various elements in the process are described. The outcomes of the project are briefly discussed, along with lessons learnt from the process.

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