Inter-professional electronic documents and child health: A study of persisting non-electronic communication in the use of electronic documents

Saario, Sirpa, Hall, Christopher and Peckover, Sue (2012) Inter-professional electronic documents and child health: A study of persisting non-electronic communication in the use of electronic documents. Social Science and Medicine, 75 (12). pp. 2207-2214. ISSN 0277-9536

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Abstract

Information and communication technologies are widely used in health and social care settings to replace previous means of record keeping, assessment and communication. Commentary on the strengths and weaknesses of such systems abound, thus it is useful to examine how they are used in practice. This article draws on findings from two separate studies, conducted between 2005 and 2007, which examined how child health and welfare professionals use electronic documents in Finland and England. Known respectively as Miranda and CAF, these systems are different in terms of structure and function but in their everyday use common features are identified, notably the continued use of and reliance on non-electronic means of communication. Based on interviews with professionals, three forms of non-electronic communication are described: alternative records, phone calls and letters, which facilitate the sharing of the electronic record. Finally, the electronic documents are further analysed as potential boundary objects which aim to create common understanding between sites and professionals.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HQ The family. Marriage. Woman Q Science > QA Mathematics > QA76 Computer software R Medicine > RJ Pediatrics > RJ101 Child Health. Child health services
Schools:	School of Human and Health Sciences School of Human and Health Sciences > Centre for Applied Childhood Studies
Related URLs:	Author
Depositing User:	Sara Taylor
Date Deposited:	02 Oct 2012 10:57
Last Modified:	06 Feb 2013 10:04
URI:	http://eprints.hud.ac.uk/id/eprint/15251

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