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Customer service excellence II

Acreman, Bev and Stone, Graham (2007) Customer service excellence II. In: UKSG 30th UKSG Annual Conference and Exhibition, 16-18 April 2007, University of Warwick. (Unpublished)

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      Abstract

      In last year’s workshop discussion centred on the problems in the communication chain between publishers and librarians and what could be done to eliminate them. One year on, the presenters will share the results of their latest survey on
      customer service – have we moved on, or are the issues still the same?

      In addition the workshop will develop the idea of Charter Mark as a way to improve quality. As more and more university libraries adopt Charter Mark, is it time for publishers and intermediaries to make performance standards publicly available? Can we agree on them and will this make the communication process even more effective?

      Item Type: Conference or Workshop Item (Other)
      Subjects: Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
      Z Bibliography. Library Science. Information Resources > ZA Information resources
      Schools: Computing and Library Services
      Computing and Library Services > Centre for Innovation in Information Services
      Related URLs:
      Depositing User: Graham Stone
      Date Deposited: 23 Dec 2010 12:26
      Last Modified: 21 Aug 2012 16:29
      URI: http://eprints.hud.ac.uk/id/eprint/9260

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